FREQUENTLY ASKED QUESTIONS

WHERE IS EL CHAPARRITO CAPS LOCATED?
WE ARE LOCATED IN LOS ANGELES, CALIFORNIA.
 
PAYMENT OPTIONS ?
FOR ANY PURCHASE IN USA YOU HAVE TO PLACE YOUR ORDER ON OUR WEBSITE
WWW.ELCHAPARRITOCAPS.COM
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL AND APPLE PAY.
ONLY ONE PAYMENT METHOD CAN BE USED PER ORDER.
 
SHIPPING?
EL CHAPARRITO CAPS SHIPS ALL OVER THE UNITED STATES NATIONWIDE. VIA USPS AND COST OF SHIPPING STARTING AT $7.95.

FOR INTERNATIONAL SHIPPING?
VIA USPS INTERNATIONAL SHIPPING RATES VARY AND PRICING MIGHT BE HIGHER THAN STANDARD PRIORITY MAIL SHIPPING PRICE.

HOW LONG DOES MY ORDER TAKE TO ARRIVE?
ORDERS ARE PROCESSED ON BUSINESS DAYS ONLY (MONDAY - FRIDAY) EXCLUDING HOLIDAYS. AFTER PROCESSING YOUR ORDER IT USUALLY TAKES FROM 24-48 HRS AND USUSALLY 3-5 BUSINESS DAYS TO ARRIVE TO ADRESS PROVIDE BY CUSTOMER. PLEASE MAKE SURE TO INPUT CORRECT ADRESS. IF RETURNED FOR INCORRECT ADRESS ADDITIONAL SHIPPING COST MAY APPLY.

DOES EL CHAPARRITO CAPS DELIVER TO MEXICO?
WE DO NOT SHIP TO MEXICO. FOR PURCHASES IN MEXICO YOU CAN REFER TO OUR MEXICO DEPT ON INSTAGRAM @ELCHAPARRITOCAPS.MX WHICH IS LOCATED IN CULIACAN SINALOA.

WHAT IF MY ORDER SAYS IT HAS BEEN DELIVERED AND I HAVE NOT RECEIVED IT?
EL CHAPARRITO CAPS IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES AFTER SYSTEM INDICATES THE ORDER HAS BEEN DELIVERED AT THE ADRESS INDICATED BY CUSTOMER AT TIME OF PURCHASE. CUSTOMER MUST PROVIDE A SAFE ADRESS FOR DELIVERY. YOU WILL NEED TO FILE A CLAIM WITH SHIPPING CARRIER IF SO.